Policy doesn't have to be confusing or difficult, so we've made it simple to read our Safety & Moderation Policy, easy to grasp, or if you get stuck, copy it and put it into Tell Sid.

Last Updated: 15 May 2025

1. Our approach

Tell Sid is designed to be helpful, harmless and honest. We use a combination of automated systems and human oversight to prevent misuse and keep the Service safe for everyone.

2. How automated moderation works

1.Voice processing by Google – speech audio is converted to text via Google's speech-to-text service with built-in content filtering capabilities.

2.Chat screening by OpenAI – text messages and conversation requests are checked against OpenAI's built-in safety system before a response is generated.

3.Tell Sid rules – if the request trips one of our forbidden categories (see Section 3), Tell Sid either blocks the message or returns a "safe-complete" — a neutral refusal plus relevant support information.

4.Session blocking – repeated or extreme violations trigger an automatic end to the session. You can simply reload the page to start a fresh session, unless we need to block your IP for security.

3. Forbidden categories

Tell Sid will not respond to requests that:

•Sexualise minors – any sexual content involving people under 18, including fictional characters.

•Promote violence – instructions for weapons, explosives, or violence against specific people or groups.

•Facilitate crime – guidance on illegal activities like fraud, hacking, drug manufacturing or trafficking.

•Spread hatred – content that dehumanises or incites discrimination based on protected characteristics.

•Violate privacy – attempts to identify real people from photos or generate personal information.

•Bypass safety – trying to "jailbreak" or circumvent these protections.

4. Edge cases & context

•Educational content – we allow factual discussion of sensitive topics for legitimate educational purposes.

•Creative writing – fictional content is generally permitted unless it falls into the forbidden categories above.

•News & current affairs – Tell Sid can discuss real-world events, including difficult topics, in a balanced way.

5. Appeals & feedback

If you believe Tell Sid has incorrectly blocked a legitimate request:

•Try rephrasing your question – sometimes a small change in wording helps.

•E-mail hello@insinto.ai with details of the blocked request and why you think it should be allowed.

We review all appeals within 5 working days and use them to improve our systems.

6. Human review

Our Safety & Ethics Board, which includes external experts, reviews:

•Patterns in automated moderation decisions.

•Appeals and edge cases.

•Updates to these policies.

7. Transparency reporting

We publish quarterly reports on safety interventions, including:

•Number of sessions blocked by category.

•Appeal outcomes.

•Policy changes and their rationale.

Reports are available at tellsid.org/transparency.

8. Updates to this policy

We may update this policy to reflect new risks or improve our approach. Material changes will be announced at least 30 days in advance via e-mail and an in-app banner.

Questions or concerns?E-mail hello@insinto.ai – we take safety seriously and want to hear from you.