1. Who we are

INSINTO LTD (company 14500807) operates the free, browser-based voice assistant Tell Sid.
Registered address: BPE Solicitors LLP, St James House, St James Square, Cheltenham GL50 3PR, United Kingdom.
Contact: hello@insinto.ai

2. The data we handle & why

CategoryExamplesPurposeLawful basis*RetentionVoice streamLive microphone audio framesConvert speech to text & return a replyContract (provide the service)Not stored – forwarded to OpenAI in real timeTranscripts & promptsInterim / final text, any text you typeGenerate the conversation you seeContractHeld only in your browser tab; deleted when you close itSession metadataAnonymous UUID-v4, timestamps, error codesKeep the stream linked to the tab; debug & anti-abuseLegitimate interests (security & reliability)30 daysAccess logsIP address, browser User-AgentDetect misuse & rate-limit trafficLegitimate interests7 daysOptional newsletter e-mailAddress you submit under “Updates”Send Tell Sid product news onlyConsentUntil you unsubscribe or 24 months of inactivity

*We do not rely on “legitimate interests” for anything that materially affects your privacy.

3. Special-category data

We do not ask for biometric, health, or other special-category data. If you mention such information it is processed incidentally and erased as set out above.

4. International transfers

Your voice and text are sent to our processor OpenAI, LLC (USA) for real-time speech-to-text and chat generation.
Transfers are governed by the UK Addendum to the 2021 EU Standard Contractual Clauses, incorporated in our signed Data-Processing Agreement with OpenAI (copy available on request).

5. Who else sees your data

ProcessorServiceLocationSafeguardOpenAI, LLCSpeech-to-text & chat APIUnited StatesSCCs + UK AddendumVercel, Inc.Hosting / CDNEU / UK / USSCCs + UK AddendumCloudflare UK LtdEdge network & DDoSEU / UKUK adequacyFunctional Software Inc. (Sentry)Error loggingEU / USSCCs + UK AddendumActiveCampaign, LLC (Postmark)Transactional e-mailUnited StatesSCCs + UK Addendum

We never sell your data and we do not use it to train or improve any machine-learning models.

6. Your rights

• Access a copy of your personal data.

• Correct or erase data we hold about you.

• Restrict or object to certain processing.

• Port data to another provider.

• Complain to the UK Information Commissioner (ico.org.uk).

To exercise any right, e-mail hello@insinto.ai – we’ll respond within one month.

7. Data security & retention

All traffic is encrypted in transit (TLS 1.2+) and OpenAI/Vercel encrypt data at rest (AES-256).
We retain only the minimal periods listed above, after which data is securely deleted or anonymised.

8. Changes to this notice

We’ll post any material change here and, for major updates, alert you in-app or by e-mail at least 30 days in advance.

Questions?
E-mail hello@insinto.ai – we’re always happy to help.